Return Policy

Thank you for shopping atHEELSAU! We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a flexible return and exchange service.

I. Return and Exchange Terms

Items must be new, unworn, unwashed, and undamaged, with the original tags and packaging.

Return requests must be made within [7-14] days of receiving the item.

Returns are not accepted for the following:

Customized or personalized items;

Items that have been worn, washed, or damaged;

Promotional or discounted items (unless otherwise specified).

II. Return Process

Please contact our customer service team at support@[clothingrex].com to submit a return request, stating your order number and reason for return.

After confirmation, customer service will provide you with a return address and instructions.

Package the item securely and return it to the designated address.

After receiving and inspecting the returned merchandise, we will process a refund or exchange within 5-7 business days.

3. Shipping Costs

For returns not related to quality issues: Customers are responsible for the return shipping costs.

For returns due to quality issues or incorrect items: We will cover the shipping costs.

4. Refund Methods

Refunds will be credited to your original payment method (credit card, PayPal, etc.).

Refund processing time depends on your payment method (usually 7-14 business days).

5. Special Instructions

If you require an exchange due to a size issue, please specify the size you require when requesting.

For returns with quality issues, please provide photographic proof within 48 hours of receipt.

HEELSAU reserves the right of final interpretation.